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Q: The Item I want is out of stock. When do you get more? A: We end up getting new stock by the end of that week, stay tuned!
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Q: Is the off-site Paypal payment secure? A: Of course; "PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to the PayPal site, our server checks that you're using an approved browser - one that uses SSL 3.0 or higher." (Paypal Website Security Page)
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Q: Do I need a Paypal account to make a purchase? A: No, through off-site checkout with Paypal you have the option to make payments with and without a Paypal account.
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Q: How fast will my item arrive? A: After your order comes in and your payment goes through, we generally are able to get your apparel out the next day (Monday - Friday). Occasionally on busy weeks it may be shipped a day after that, shipping times are all dependent on USPS shipping speeds. (Usually sent by First-Class Mail Parcel depending on quantity of your order. Item usually is at your house two days later.)
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Q: How can I help out Ventus? A: If you contact me at [email protected] (or on contact page) you can send me a brief email about what you would like to negotiate and we can then see what we can work out!
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Q: How do I wash my clothing? A: Generally we recommend to wash on a gentle cycle and hang dry, but usually you will be okay with normal cycle. (TUMBLE DRYING MAY/MAY NOT DAMAGE YOUR CLOTHING)
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Q: How do I return my clothing? A: Not selecting the right size is all dependent on you, as a start up brand we are not capable of giving refunds. Generally, if you are indecisive of your size pick the larger of the two sizes you are debating between, unless you are sure you like a smaller fit.
